Scotiabank Arena Rules

Scotiabank Arena is a premier venue for sports, concerts, and events, home to the Toronto Maple Leafs and Toronto Raptors. To ensure a safe, enjoyable, and inclusive experience for all attendees, the arena enforces a variety of rules and policies managed by Maple Leaf Sports & Entertainment (MLSE). This in-depth guide covers key policies, drawing from official sources to help event-goers prepare. Always check the venue’s website or event-specific details for updates, as policies may vary by event. Understanding these guidelines promotes respect, security, and accessibility for everyone.

Accessibility

Scotiabank Arena is committed to the Accessibility for Ontarians with Disabilities Act (AODA), working to identify, remove, and prevent barriers for people with disabilities. The venue offers accessible seating, which can be purchased through standard ticketing channels. Up to four seats may be available to accommodate fans with accessible needs, including support persons. Features include wheelchair-accessible entrances, elevators, and restrooms with baby change tables and child-sized urinals for families. Sensory accommodations are available for noise and light sensitivity, and the arena holds a WELL Health-Safety Rating for enhanced cleaning and emergency protocols. For specific needs, contact Fan Services in advance. Proof of vaccination or masks may apply for certain events, but accessibility overrides general restrictions where possible. This policy ensures equal access, with staff trained to assist courteously.

Animals & Service Dogs

Pets are generally not permitted at Scotiabank Arena to maintain a safe environment. However, certified service animals with proper documentation are welcomed and may accompany fans in all public areas. For safety, service animals must be seated in accessible sections; inform ticket sellers at purchase if an aisle seat is needed. Handlers are responsible for their animals’ behavior, and relief areas may be designated outside the venue. This policy aligns with AODA standards, prohibiting emotional support animals unless they qualify as service animals. Violations can lead to ejection, emphasizing the arena’s focus on inclusivity without compromising hygiene or security.

Age Requirements

Age policies at Scotiabank Arena vary by event but generally require tickets for children over 24 months. Children 24 months and under may enter without a ticket but must sit on an accompanying adult’s lap. For alcohol consumption, guests must be 19 years or older with valid ID; those appearing under 30 will be carded. Unaccompanied minors (e.g., 13-year-olds) are allowed if they have valid tickets, but parental discretion is advised for safety. Family-oriented events may have specific guidelines, and the arena provides amenities like nursing rooms. This ensures a family-friendly atmosphere while enforcing legal drinking ages strictly.

Bag Policy

A restricted bag policy enhances security by minimizing contact and prohibiting large items. Only small purses, clutches, or fanny packs under 16.5cm x 11.5cm (6.5” x 4.5”) are allowed without inspection. Larger bags are banned, but medical exceptions permit entry after x-ray screening. No bag check is available inside; external paid services ($25) exist for non-compliant bags. This aligns with league standards, reducing prohibited item risks. Fans are encouraged to travel light for faster entry; policy changes may occur per event.pdf).

Entry and Security

Entry requires mobile tickets via the Scotiabank Arena, Maple Leafs, or Raptors apps for contactless scanning. All guests undergo metal detector screenings and bag checks. Use the gate on your ticket for efficiency, though any gate works. Re-entry is prohibited, and security may conduct x-rays or pat-downs. The “Not in our House” code enforces zero tolerance for disruptive behavior. Enhanced cleaning and health protocols, like mask encouragement, apply. Arrive early to avoid delays; this ensures a secure, efficient process.

Food, Drink & Alcohol

Outside food and beverages are not permitted, except for medical or allergy needs with prior approval. Inside, diverse concessions offer sandwiches, snacks, and premium dining in clubs. Alcohol sales require ID for those 19+; service ends after the third quarter (Raptors) or second intermission (Leafs). Responsible consumption is promoted; impairment leads to ejection. No outside alcohol is allowed, and purchases must stay within the venue. This policy supports safety while providing varied options.

Payment Options

Scotiabank Arena is fully cash-free, accepting only debit/credit cards, contactless payments, and mobile methods like Apple Pay. Mastercard is preferred for speedy transactions. This reduces contact, enhancing safety and efficiency at concessions and shops. Cash is not accepted anywhere, so prepare accordingly; ATMs may be available nearby but not inside.

Photography and Recording

Policies vary by event. For NHL games, non-flash still photos are allowed with lenses under 75mm; video cameras, GoPros, and selfie sticks are banned. Concerts often prohibit all cameras, including point-and-shoots, but cell phones are usually permitted. Professional equipment requires media accreditation. Flash and recording can disrupt performances; violations may result in confiscation or ejection. Check event details for specifics.

Prohibited Items

To ensure safety, prohibited items include bags over 6.5” x 4.5”, weapons, fireworks, drugs, aerosols, professional cameras, noisemakers, lasers, drones, selfie sticks, outside alcohol/food, inflatable items, and non-service animals. Signs or banners that are vulgar, political, or commercial are banned. Security reserves the right to deem items inappropriate. Throwing objects or entering restricted areas leads to ejection.

Smoking Policy

Smoking, including e-cigarettes and vaporizers, is prohibited inside the arena except in designated outdoor areas. Re-entry is not allowed after exiting to smoke, so plan accordingly. This policy promotes health and complies with local regulations, with violations subject to fines or removal. In summary, these policies foster a respectful environment. For the latest info, visit scotiabankarena.com.